Fix Activesync Error 0×85010014 on Motorola Q

Okay, so you’ve applied a new GoDaddy SSL certificate to your Exchange webmail site in IIS. Everything looks great and you’re ready to rock. You enter server information and credentials in the Q and hit sync, but instead of seeing your inbox, you’re presented with error code 0×85010014 and something about an invalid server certificate. Wonderful.

If you’re worried that your certificate is broken, relax. It’s probably fine if you’ve followed the installation instructions accurately. The problem as it turns out is with IIS.

Unlike the Samsung Blackjack which uses a form of OWA (or OMA), the Q uses Activesync and negotiates security a little bit differently. I’ll refrain from getting into details, but save yourself a lot of time and read KB817379 over at Microsoft.


About Benjamin Perove

Benjamin has been associated with computer technology starting from a very early age, and has contributed to the success of many businesses and enterprises since 2001. He loves to crush pow at Keystone, play acoustic guitar, climb rocks, and ascend mountains on his road bike. Benjamin is an Avalanche fan and currently resides in Boulder, Colorado.

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