Fix Activesync Error 0x85010014 on Motorola Q

Okay, so you’ve applied a new GoDaddy SSL certificate to your Exchange webmail site in IIS. Everything looks great and you’re ready to rock. You enter server information and credentials in the Q and hit sync, but instead of seeing your inbox, you’re presented with error code 0x85010014 and something about an invalid server certificate. Wonderful.

If you’re worried that your certificate is broken, relax. It’s probably fine if you’ve followed the installation instructions accurately. The problem as it turns out is with IIS.

Unlike the Samsung Blackjack which uses a form of OWA (or OMA), the Q uses Activesync and negotiates security a little bit differently. I’ll refrain from getting into details, but save yourself a lot of time and read KB817379 over at Microsoft.


About Benjamin Perove

Ben has been associated with a broad spectrum of technologies starting from an early age, and he's contributed to the success of many businesses and enterprises since 2001. Most of his time is spent building cool stuff. When he's not working, he enjoys reading, playing acoustic guitar, and being with friends. He currently resides in Chiang Mai, Thailand.

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