Fix “Initializing the root folders to display” Message

When opening files from Word, Excel, etc. you are presented with and have to wait for a dialog that says “Initializing the Root Folders to Display.” After it finishes, browsing through items becomes painfully slow.

There is a problem with one of your mapped network drives. At least one of them is either disconnected or awaiting credentials. If you reconnect or disconnect it altogether, this problem will go away.


About Benjamin Perove

Ben has been associated with a broad spectrum of technologies starting from an early age, and he's contributed to the success of many businesses and enterprises since 2001. Most of his time is spent building cool stuff. When he's not working, he enjoys reading, playing acoustic guitar, and being with friends. He currently resides in Chiang Mai, Thailand.

186 Comments so far

  1. Jim @ November 21st, 2007

    That fixed it! Easy as pie when you know how!

    Many thanks.


  2. Karen Allen @ November 27th, 2007

    When I googled “office 2007 initializing the root folders to display”, this was the first hit!! Woohoo, great info, solved our issue. Thanks tons.


  3. Andy @ January 15th, 2008

    Great info fixed the problem : thanks

  4. David @ January 17th, 2008

    This is sad because I still like to have my drives mapped even though they are in disconnected state (10 of them).

    Usually we work at multiple locations and remapping the drives each time you enter a different network is not productive.

  5. Greg @ January 24th, 2008

    Man – you just saved me a lot of grief! This problem was driving us crazy!! thank you.

  6. Blake @ January 26th, 2008

    I am running Windows XP. Where do I go to disconnect the network drives?

    Please Help

  7. Alexander @ February 13th, 2008

    This was very helpful. It fixed my problem.

  8. John @ February 25th, 2008

    Why can’t someone tell microsoft this is crap! If the mapped drive isn’t available then don’t look there. using a laptop or mobile device then your drives will not always be mapped. Why have to unmap and remap each time, whats the point of being mobile

  9. James @ March 19th, 2008

    too many indian working at microsoft

  10. phil @ March 24th, 2008

    I agree that this is poor programming on Microsoft’s part. With a laptop in multiple locations, I don’t want to disconnect drives. Why can’t they use the standard “Save AS” window that other programs use?

  11. Mary @ March 24th, 2008

    This has driven me crazy!!!! and such a simple solution. Thank you

  12. Oppfinnar Jocke @ April 1st, 2008

    It’s really amazing that MS ships a much-hyped product like Office 2007 with this defunct behavior. As many have already said, with laptops you don’t want to connect/disconnect drives manually.

    I guess the real problem is that no-one at MS really uses Office, they just develop… otherwise this problem would have been noted and fixed long ago…
    // OppfinnarJocke

  13. PB @ April 9th, 2008

    I tried this but it was not the fix for my issue. We have a Novell network, and all drives are connected. Every time Office still initializes the root folders. Any other suggestions?

  14. Henry Robinson @ May 28th, 2008

    Good old Microsoft. I think thart one of their design principles is, “if it works, break it”.

  15. Anthony @ June 18th, 2008

    Thanks for the tip. The nuisance is now explained.

  16. Sathi @ June 19th, 2008

    This is the first hit from google. It helps me a lot. It works great. Thank you very much

  17. TM @ June 30th, 2008

    I too have a user with this issue on a Novell network. None of the network drives are disconnected (nor do they show as being disconnected). He gets the initializing root folder dialogue and then when he clicks on the folder once they’re displayed Word just hangs. He is able to browse to the same folder using My Computer or by right clicking on start and picking Explorer.

    Any ideas for us Novell users with this issue?

  18. Harold @ July 14th, 2008

    Wow, I put up with this issue for over a year. I can’t believe it was that easy to fix. Thank you!!!

  19. ivan @ July 19th, 2008

    thanks a lot too! it’s one less headache…

  20. Sean @ July 22nd, 2008

    Deleting mapped drives is not practical when the portable computer moves from network to network. There needs to be a better option / control of this feature in Office 07. We have sales people who have to connect to different networks. This feature means that they have to keep a list of drives to map to for each location, and delete / remap when they want file access. This is completely unacceptable. These are sales people, not computer people, and making them do this sort of work is going backwards, in terms of computing servicability. This can’t be an uncommon situation for professionals. Modbility and transparancy are key to business productivity. There has to be a better answer.

  21. Ben @ July 24th, 2008

    Sean, I feel your pain.

    Are you in charge of these networks? I’m going to assume your environment includes Windows somewhere along the authentication path. Maybe you could automate drive mapping for each specific network with a set of login scripts?

  22. Sean @ July 24th, 2008

    Thanks Ben. Problem is complex, with 3rd parties, separate head office network, and peer to peer mappings. Scripts will work, but also looking for way to quickly kill the process or disable on demand. I will post any useful discoveries.

  23. Wayne @ July 24th, 2008

    I agree that this is a total pain and would hope that MS provide a proper fix, upgrade to Vista… :-(
    I guess a work around for those users on the move between sites is to create seperate desktop batch files (per site), which map network drives using the faithful NET USE G: \\servername\sharename command. At the end of a seesion the user could then run the NET USE G: \\servername\sharename /DELETE to disconnect the drives and eliminate this particular issue? Just a thought.

  24. Tim @ July 24th, 2008

    One thing I don’t see noted here is that MS Office products are the only ones with this issue. It’s a pain to try to remember to connect and disconnect drives every day. I can’t imagine it would be that difficult to check if a drive is attached before spending minutes searching for it.

  25. Erik @ July 30th, 2008

    Thank you very much. Useful info indeed!

  26. Brian @ August 22nd, 2008

    So is there a fix for this very annoying problem? Is there a way to get rid of the “value added feature”? I don’t want to map and un-map drive as I move around and/or VPN on my laptop.

  27. Jamie @ August 27th, 2008

    I think the feeling I’m getting is that, no, there is no fix, just workarounds which are not feasable for many users. This is a total cock-up on MS part. An infuriating, stupid, dumb, childish bug.

  28. Chang9851 @ September 1st, 2008

    Just sharing with your, hope it help. For those having slow file searching or open, try to turn off the “automatically search for network folder and printers” in folder options.

    Go to Control panel then select folder option, click on view tab then uncheck the “automatically search for network folder and printers”.

  29. Saleem @ September 6th, 2008

    Very Good Solution.Saved me lot of time.It was driving me crazy

  30. Roy @ September 10th, 2008

    Good workaround. No solution. It is clear that too many people are willing to accept just a workaround.

    Look, when you click on your “My Computer” icon, any unmapped drives show up as “Unmapped Drive.” Therefore, going in to any polling for drives that triggers the ‘Initializing Root Folders’ routine, Office knows (or can know) that the drives are disconnected. It is a simple matter for Microsoft to check that value before setting of looking for unconnected drives.

    Come on, Microsoft. This is not rocket science. (Okay, maybe it is rocket science, but it is nevertheless basic stuff for a programmer.)

    And that the problem existed (at least) in Office2003 and not fixed by 2007, with as many postings on boards as there are about this problem, is simply arrogant.

  31. pierougo @ October 3rd, 2008

    may be a suggestion for anyone? My history. May be that I am the only one so tired to wait “Initializing the root folders…” so I uninstalled office 2007 and reinstalled office 2003!!!
    the problem remains… sigh.. sigh.. I continue waiting when I open folders in Word, in Excel…but NOT (!!!) when I open in Notepad. naturally I don’t know why. but this means that there is a dll (or something other)changed by office 2007, that remains in windows even disinstalling office. the new installation of office 2003 doesn’t put the old dll. you can believe that it is a BASIC driver to find folders, but I think that it isn’t, because notepad and paint use another driver and this one works well, unchanged. I hope that if someone can find the .DLL (or something other) that office 2007 puts in windows, may be that re-moving this one and reinstalling the old one, the painfully problem of “Initializing the root folders…” will be solved. whitout connecting and disconnecting drives every hour… Is there anyone able to find it? Thanks

  32. Jeremy @ November 12th, 2008


    I had a user with this problem…got rid of the bad drive, cleared it right up.

    Thanks a ton!

  33. Arghhg @ November 26th, 2008

    Yeah great, then when I go back to the place where I have my 15 mapped drives I have to re-connect them all.

    Just great, yeah… really f*%cking :-(

  34. joe @ December 2nd, 2008

    that was great it fixed it

  35. Piet @ December 9th, 2008
  36. Jenny @ December 12th, 2008

    Oh my, you don't know how much this problem had bugged me. I only wish I had googled it sooner. Thank you thank you thank you!!!!!

  37. Jenny @ December 12th, 2008

    Oh my, you don't know how much this problem had bugged me. I only wish I had googled it sooner. Thank you thank you thank you!!!!!

  38. elvis @ January 5th, 2009

    That worked…It was awesume.. thanks

  39. C Cook @ January 20th, 2009

    Thanks so much for this! I though it was related to my fussy RAID array and am glad to know it isn't. I am relieved to know that this is the reason and it was so easy to fix. THANKS!

  40. Pierce @ January 22nd, 2009

    I owe you a beer.

  41. edreaux @ February 2nd, 2009

    How do I know which mapped drive is causing the problems? Or do i need to discconect all of them? If so, then what is the point of having maps to start with? Thanks.

  42. tom @ February 6th, 2009

    Thanks – this helped!!

  43. Ziad @ February 8th, 2009

    Thank you very much it worked with me when I disconnect the network drives.

  44. Allowishes @ February 19th, 2009

    When disconnecting mapped drives doesn’t work:

    Old HP drivers…I just removed the printers.

  45. Peter @ February 22nd, 2009

    Thnx for your great help.

  46. Deuk @ February 25th, 2009

    Thanx for the solution / workaround!

    Irritating that anno 2009 you still have to solve basic problems this way…

  47. MA @ February 26th, 2009

    THX for the solution! quick fix.

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    write me here

  49. Teef @ March 4th, 2009

    Good stuff, many thanks for the advice and restoration of my sanity.

  50. Scott @ March 7th, 2009

    Can someone tell me how to disconnect a network drive? I seem to have a mapping for an F drive (DVD) that doesn’t exist. How do I get rid of this?
    This error is driving me crazy.

  51. Ben @ March 8th, 2009

    Open regedit and find:


    Delete the ##server#share key near the top and reboot. That should do it in most cases.

  52. Jon @ March 24th, 2009

    i deleted indexing software from my computer and it made all the difference. Google desktop search and Windows desktop search 4.0 are the programs i have gotten rid of to fix the problem.

  53. Rashton @ March 25th, 2009

    Thanks lots. this bug really frustrated me. the few seconds it wastes, is my time lost

  54. Steeple @ April 15th, 2009

    Top beans, that sorted it.

  55. Jim @ May 5th, 2009

    Thanks Ben!

  56. sunil @ May 7th, 2009

    pls help me how to fix this problem, Initilizing the root folder to display problem how to fix in win xp, when try to save as any excel or word file to local drives this problem will occur,

  57. Simon T Wilde @ May 8th, 2009

    Thank you It worked

  58. hb @ May 11th, 2009

    this was my first hit, too. I work for a large corporation and was just working around the problem for the past 6 mos–this tip will save me a LOT of TIME!

  59. techgreg @ May 28th, 2009

    you totally nailed it! I was stumped and was inconvienenced but now its fixed with your solution!

  60. Rich @ June 8th, 2009

    Open Office does not have this problem

  61. gdc @ June 11th, 2009


  62. deepak @ July 9th, 2009

    but i do want to disconnect a map network drive is there any other option

  63. Richard @ July 13th, 2009

    Most of you are simply repeating one another “i dont want to delete a disconnected mapping”. Change your thought stream and find a tool or write a simple batch script that automatically maps drives when you start your OS or click an icon.

  64. txinkpen @ July 13th, 2009

    Perfect! Finally fixed this very annoying problem. Thanks!

  65. tekamthi @ July 15th, 2009
  66. Agradecido @ July 16th, 2009

    Thank you ladies and gentlemen. Great that people like you still exist.

  67. TerryF @ July 16th, 2009

    Yet another workaround would be to not assign any network drives at startup.
    Write a batch files(s) with desktop ICONs that connect you to the required network drives – simple and do-able.

    Desktop ICON say Network Connnect
    The batch file has the required connections:
    net use J:\\servername\sharename

  68. Arnold @ July 27th, 2009

    Great help; got my issue fixed one of my mapped network drive was disconnected

  69. Bernard @ July 31st, 2009

    TerryF, no that does not work, sorry.

  70. Siva @ August 8th, 2009

    It fixed my problem

  71. Kathir @ August 17th, 2009

    Thanks. It fixed my problem and saved my time

  72. Len Spyker @ August 19th, 2009

    Thanks: After 30 years of software development could not believe that a simple disconnected network would be the issue.
    I had a USB wireless modem link set up that I unplugged due to port shortage.
    “Another day, another Windows patch and as always a even slower Windows. Bring back DOS 1.1.”

  73. Eric Tambogon @ August 24th, 2009

    Wow! It’s that simple. Thanks.

  74. D @ August 25th, 2009


  75. JC @ August 25th, 2009

    My workaround (I agree with the comment that said ‘too many Indians’)

    If I am looking for a place inside the local computer, I UNPLUG THE NETWORK CABLE, but if the drive is in another computer, or you use wireless, no luck.

    Microsoft WILL NOT fix this problem because there are people outside like here who find workarounds to keep M$ expenditure down.

  76. dbreck @ August 31st, 2009

    Stud! Thanks for the tip.

  77. Lynette @ September 1st, 2009

    Thank you!!!!!!!!!!!!!! This has been driving me crazy especially when downloading MS Outlook attachments.

  78. Yaniv @ September 9th, 2009

    Works for me

  79. Mahesh @ September 22nd, 2009

    Thanku my dear friend

  80. rozy @ September 22nd, 2009

    Wow very simple solution that fixed very annoying problem. Many Thanks!

  81. yosuperyo @ September 28th, 2009

    My Novell mapped drives are all connected but it still shows the same problem. Can someone help?

  82. Ben @ September 28th, 2009

    I can honestly say I’ve got no idea why this is happening w/ a Novell share. And unfortunately, I don’t have the ability to replicate this setup in a lab environment.

    Are you really running a Novell server or is it SUSE Linux?

  83. ilyas @ September 30th, 2009

    thank you so much its simple thing but hard to find, thax again

  84. lme @ October 14th, 2009

    For Novell Users try this as it worked for me:

    Net use * /delete to kill all mappped drives then logout and login and let the login script re-map them.

  85. Jim @ October 16th, 2009

    Perfect! Simple solution to an issue that was driving me crazy. Thanks!!

  86. Eileen @ October 28th, 2009

    Woo Hoo!! easy fix when you know whats wrong. Thanks for the help!

  87. Kathy @ November 1st, 2009

    Disappointing, I just finnly got Remote Desktop to work with my office {C and the re-mapping drives will now be required every time I want do it…and it was supposed to be easier.

  88. shinto @ November 3rd, 2009

    its cool

    thnx a lot

  89. Sandeep Oke @ November 14th, 2009

    That’s great… worked like a charm. Thanks a lot

  90. Doug @ November 21st, 2009

    And this is one more reason why so many people are going Mac’s. This fixed the issue, but it is very unproductive not that I have to remap my drives when I need them.

  91. Jonnya @ November 28th, 2009

    Thanks, found you by google on top. It was the issue!!

  92. Doug @ December 5th, 2009

    Of course MS would not bother to fix the problem; they are in the business of creating problems.

    But even worse, once I finally get to a mapped folder and double-click to go to a subfolder, it takes yet another 30 sec, and each time I go to a deeper folder, I have to wait 30 sec more. What is this? Are these people complete idiots?

  93. Scuffy @ December 7th, 2009

    why then does all the rest of my programs find what I am looking for without any hesitation.

  94. FIL @ December 8th, 2009

    Thanks, Awesome

  95. PeterN @ December 12th, 2009

    Thank you. The Microsoft website had *nothing* on this extremely annoying problem. From the numerous kudo messages, it is obviously a big issue. You have save me much frustration.

  96. Johnny Moore @ December 19th, 2009

    This has been driving me mad for a long time. Your fix worked! Thanks!

  97. A Non E Moose @ January 8th, 2010

    Please change the title from FIX “Initializing the Root Folders to Display” to WORKAROUND Initializing the Root Folder to Display”.

    workaround [ˈwɜːkəˌraʊnd]
    (Electronics & Computer Science / Computer Science) a method of circumventing or overcoming a problem in a computer program or system

    A TRUE fix would fix the issue so that a user would not have to “disconnect” their mapped network drives each time!

  98. Monique @ January 11th, 2010

    Recently I installed the backup software Acronis, true image home 2009. Ever since I get this problem as well ‘initializing …’. when I start the computer it takes now such a long time when I can start working. How to solve this problem…… the disconnect network drive does not work…..

  99. Louise @ January 18th, 2010

    Thank you for the advice – it worked a treat. I have been frustrated with this for so long… all sorted – THANKS!

  100. carita @ January 20th, 2010

    Instead of clicking on the drop down list, click on one of the options in the column on the left side, such as My Documents or My Computer. This has always worked for us.

  101. SN @ January 20th, 2010

    excellent… you just made my day buddy… thank you so much

  102. david alster @ January 24th, 2010

    Everyone seems to be happy but I still don’t know what to do to solve the problem

  103. Jonathan @ January 26th, 2010

    Thank you Ben for a nice, clear solution. Great!

  104. jwulf1092 @ January 26th, 2010

    On Jan 20th 2010, Carita posted what seems to be a better workaround!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Way to go girl!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    She said: “Instead of clicking on the drop down list, click on one of the options in the column on the left side, such as My Documents or My Computer.” From this you can then click thru to a functioning mapped drive, or to whatever local folder you desire. EXCELLENT solution, now I just have to retrain myself for the way I normally do things…

  105. James Gordon @ January 26th, 2010

    Wow…how horribly dysfunctional. Leave it to Microsoft to create a problem that no other piece of software has by being overwritten and wanting to behave like it owns the environment. Another step towards Open Office.

  106. hsha @ February 1st, 2010

    thanks man disconnecting the map drive helped get rid of the error.

  107. Stefan.Blixt @ February 5th, 2010

    People say this more eloquently earlier in this thread, but it can’t be stressed enough – Microsoft will keep impressing you with their ability to be worst in class on all fronts until the revolution comes and the company is erased from existance.

  108. kenorasis @ February 25th, 2010

    Holy crap! Thanks!

  109. Ram @ March 9th, 2010

    Great info mate… Problem solved… Cheers…

  110. Sussan Ockwell @ March 16th, 2010

    Gosh, thank you.

  111. Feroz @ March 17th, 2010

    Wow… Great answer, this immediately fixed my issue. Thanks a lot.

  112. Jan @ March 18th, 2010

    I see this hasn’t been said before, so I’ll say it
    Fixed this very annoying problem! Thanks!

  113. Nancy @ March 23rd, 2010

    Thanks! I’d just figured this was a default Microsoft setting. Worked right away.

  114. Lammeck KAJUBI @ April 5th, 2010

    Thanks buddy!…. This wasn’t a problem until we networked entire company. Thanks to Google (your advice came No 1.) I nearly smashed my screen with rage waiting for folders to open all day! MICROSOFT Quality Assurance Team wake up! Oh ok… I always forget they have none!

  115. nilla @ April 19th, 2010

    Carita’s workaround works great without having to delete disconnected network drives.
    Thank you, Carita.

  116. Asmodues @ April 23rd, 2010

    Still really annoying. I use alot of servers, and from time to time they will not be available. Nice work around, but not a real fix. Can’t believe MS doesn’t address this. They fix other little experience related problems, but this issue has caused me to lose work and time over and over.

  117. Valera10 @ May 8th, 2010
  118. Kaz @ May 18th, 2010

    Thank you – it worked a treat after months of suffering a slow computer!

  119. chemello @ June 11th, 2010

    domo arigato, gracias

  120. Nelson @ July 7th, 2010

    Thank you so much for this solution, it was a great help!

  121. Karl @ July 8th, 2010

    This fixed worked for my Terminal Server users:

  122. George @ July 21st, 2010

    I am getting this message and delay, but this is my home desk top and it is not on any network.

  123. A R Babu @ July 28th, 2010

    hi…dear thanks for this help on inetrnet or in ur web page …reallly thanks

  124. Bryan Rosales @ August 12th, 2010

    Thanks. It also fixed the problem of my office mate.

  125. Abdullah @ September 6th, 2010

    Thanks man… It is perfect…

  126. Albin Sebastian @ September 6th, 2010

    Thanks ,

    The problem was due to a inactive network drive in my computer. just disconnected that

  127. Michele @ September 9th, 2010

    Thanks – this has been driving me crazy! Our take had no clue as to how to fix this!

  128. Terry2010 @ September 13th, 2010

    Thankyou Chang9851 I tried disconnecting drives and it did not work. I tried fixing my CD ROM. But by unchecking the Automatic detection of folders and printers it solved the issue. God damn microsoft, why don’t they fix this?

  129. Rolando @ September 22nd, 2010

    Network drives showed as disconnected. I just clicked on them and oppened them up in My Computer and it worked. Thanks!

  130. vasu @ September 24th, 2010

    thanks. this fixed my issue.

  131. Will @ September 28th, 2010

    Thanks, that was easy!

  132. zeilstar @ October 13th, 2010

    Thanks for the workarounds Ben and Carita. What a hassle… might be time to switch to OpenOffice.

  133. zeilstar @ October 13th, 2010

    Normal connected mapped drives were showing up in explorer, however, when I right clicked on My Computer and clicked ‘Disconnect Network Drive’ a few unnamed connections were there. After removing those the problem was resolved.

  134. Hazrul @ October 25th, 2010

    Thank you! This solved the problem.

  135. Sara @ November 1st, 2010

    Thank you Zelisstar, that saved me alot of time.

  136. mauri @ November 3rd, 2010

    Great tip mate! saved a lot of troubleshooting time!

  137. gary @ November 15th, 2010

    Thanks this helps.
    How do you determine which network drive is disconnected or awaiting credentials?

    I see this has been a problem since 2007 and yet Microsoft can’t manage to fix it in 3 years??

  138. Joachim @ December 21st, 2010


    Go onto “My computer” and it should be displayed.

  139. Vorathep @ January 13th, 2011

    Awesome tip, thank you so much.

  140. Vern @ January 17th, 2011

    I have a networked HP all in one printer. The problem was caused by the memory stick slots being available in case I plug a stick in.

    Disconnecting them does solve the issue. I remember when XP first came out it had a similar bug that I fixed by downloading a hotfix.

    This isn’t the first time Microsoft has fell into this trap. I still like Office 2003 better. They took away the ability to scan directly into Excel in 2007, and replaced a small toolbar with one that is too big to leave open. Boo!

  141. thanks @ February 8th, 2011

    it works , thank you!!

  142. marcus @ February 10th, 2011

    Worked like a charm! Thanks

  143. Darren @ February 11th, 2011

    Disconnecting and re-mapping the network drive worked for me as well :)

    Thanks for the help

  144. Bruce @ February 28th, 2011

    It worked!!! Thanks.

  145. Peter @ March 6th, 2011

    The solution described works perfectly, thank you.

    The problem is, are we going to remember to log in to all our mapped drives before trying to save an Office document? What if we have a LOT of mapped drives? What if we travel and don’t always have access to them?

    Microsoft needs to fix this BS. They charge enough for their products that they should work properly.

    Here’s a solution: Try Open Office. Whatever Microsoft can do, someone else can do better.

  146. Scott @ March 7th, 2011 @ March 7th, 2011

    Awesome! first hit and the issue is no resolved. Many thanks.

  147. susil chavan @ March 21st, 2011

    wow!!!!!!!!its preety smart fix

  148. Tyrone @ April 18th, 2011

    Actually, there’s nothing wrong with my network drives. They are simply big, over 4TB. Is there any way to suppress this entirely? There is no valid reason for Office to be looking at my network drives unless I tell it to.

  149. maus @ May 4th, 2011

    This is total BS!!! We HAVE to have over 20 drives mapped at all times. Some are available and some are not at any given moment. Is there another work-around?

  150. Elaine @ June 23rd, 2011

    Thank you! this completely fixed the problem! It has been driving me crazy for over a month! Thanks!

  151. Elaine @ June 23rd, 2011

    for those that are having problems with many mapped drives- when you map the drive check the box “automatically connect at login”. It should help since you only need to login once.

  152. Tom @ July 5th, 2011

    Thanks, it seemed to work. Have been bother by this for months when it occured to me I could google the problem. This was the topmost hit.

  153. Samuel Mungujakisa @ August 8th, 2011

    Annoying glitch by M$$ft. What with indexing and all, they were good ideas, just very badly implemented. Network drives should be searched only when a user clicks on it, not when one clicks on the drop-down menu.
    The solution worked for me btw… thanks.

  154. Solomon @ August 10th, 2011

    Awesome. That thing was driving me nuts the last couple of months. Now it’s gone away, thanks to you!

  155. Adriana Campos @ September 2nd, 2011


    Muito obrigada, resolveu de cara o problema!
    Ainda bem que nós do suporte temos vcs!
    Grande abraço!

  156. Yey!!! @ September 14th, 2011


  157. ERic @ October 17th, 2011

    Just disconnected a non-working network drive, that fixed the problem.

  158. Booker @ October 19th, 2011

    Brilliant. Works well now that I have disconnected other drives. Thanks for the info.

  159. John @ October 21st, 2011

    Excellent Tip. I had not thought of orphaned drive mappings. Thank you!

  160. luis @ November 1st, 2011

    I just started to have this problem after i joined my laptop to a new and different domain. Anyway it was very very annoying. Thank you for your help.

  161. PD @ November 9th, 2011

    Thanks man….this solved lot of my problem

  162. Jill M Gorrie @ November 13th, 2011

    Thank you so much! Our help desk fixed the problem for about a day but never told me what they did and obviously didn’t fix it. I just disconnected all drive mappings not needed & problem has resolved.

  163. Mark Clabaugh @ December 7th, 2011

    I am a developer and I clearly understand networking. I get the same error on a Windows XP machine, “Initializing the root folders to display” and the file open dialog hangs. After several seconds the folders appear.

    At one time I assummed a service might be killed, becasue I had once experieced this issue and restarted the Windows Search Service and it fixed this in a previous version of office.

    I have unmounted, remounted all my network drives. Using the run menu I have run \\servername\share – this opens Fast and OK.

    What I do have is built in memory card readers on this machine which I cannot un-mount and when the file dialog does come back it appears to complaint about one of these drives.

    Anyone have any ideas how to address this?

  164. E Herrington @ December 8th, 2011

    Also something of note, if this is happening on a TS session, check to see if redirected drives from the local machine are causing the issue. That is what is was for me.

  165. Deddy @ December 25th, 2011

    Thank a lot for your help.

  166. David @ March 1st, 2012

    Thanks for the fix. This problem in my situation was down to mapped drives to a desktop that had been shutdown. After disconnecting the disconnected mapped drives, the problem was resolved.

  167. Laura @ March 1st, 2012

    Thank you Thank you Thank you!!!!!!!!!!!!!!

  168. Ralph @ March 2nd, 2012

    I have a simple laptop with no network drives.
    Do you have any idea on what else might be causing the “initializing folder” message and associated problem. I would appreciate any help.


  169. Jadwiga @ April 11th, 2012

    Thank you for this fix, it was driving me mad each time I was trying to save any office files. Must say that our technical people did not know how to help me which is rather sad. Thanks again will pass this on to other people with this problem.


  170. Евгения @ May 20th, 2012

    Профессиональный фотограф в Самаре Евгения Уварова

  171. Nahidul @ June 6th, 2012

    It did not work.The folder is in my local pc…

  172. Nahidul @ June 6th, 2012

    It did not work. All the files are in my local computer…

  173. Wright @ June 21st, 2012

    This was awesome. I normally hate researching my problems on-line but you have made me a believer. I have a major proposal to submit and this problem would have not allowed me time to make my deadline…you save our largest opportunity to grow our business. Thanks

  174. Derek @ July 5th, 2012

    Thanks, this fixed my problem. I had mapped drives at the home office and they didn’t work now that I was away.

  175. Lina0707 @ January 23rd, 2013

    This fixed my issue. Thank you so much

  176. James @ February 6th, 2013

    Just removed a diconnected drive not needed.

    Issue resloved.


  177. Iain @ February 15th, 2013

    Solved my problem – thank you!

  178. jamie @ March 7th, 2013

    Worked Beautifully …

    Thanks ….

  179. Daniel @ April 14th, 2013

    Issue fixed…TY
    Unbeleivable that the same issue has been going on since 2007 in diffrent OS and not resolved by Microsoft yet

  180. Sale @ May 29th, 2013

    Nice and easy! Many Thanks!

  181. Darren @ July 19th, 2013

    Problem resolved!! Thank You So Much!!

  182. Maggie @ August 9th, 2013

    Thank you so much! It was driving me crazy.

  183. Jeff Kyker @ October 14th, 2013

    Awesome! Worked perfectly.
    I had deleted some of them, based on another post, but after seeing yours, I deleted all links in the network neighborhood and it worked!

  184. Darian Taylor @ November 27th, 2013

    I can’t believe this fixed it. I couldn’t save anything, because the root folders were never actually found (it just kept trying). I disconnected a network from the printer, and that did the trick. Thanks!

  185. Наталья @ October 23rd, 2014

    ИДЕЯ ДЛЯ БИЗНЕСА! Бизнес идея! Уважаемые предприниматели! Предлагаем Вам заняться розничной продажей, изделий под золото в вашем городе! Украшения представляет собой сплав двух металлов: рандоля и латуни, из которого изготовляются точные копии, настоящих золотых изделий! Все изделия цветом под золото 750 пробы. Визуально отличий нет! В эпоху огромной конкуренции трудно найти товар, который сразу занял бы свою нишу и сразу начал бы приносить доход. Изделия под ! золото, по сравнению с другими видами товаров, имеет ряд преимуществ: хорошая рентабельность товара, компактность, большой зазор, низкая конкуренция, быстрая окупаемость, небольшие вложения! Мы отправляем товар по всем странам СНГ! Всем, чем необходимо, мы обеспечим: товар, подставки под кольца, серьги, цепочки и т.д., плюс постоянная консультация в различных вопросах! Мы сами заинтересованы, в ваших успехах! Желаем удачи в ваших начинаниях!

  186. Дмитрий @ October 29th, 2014

    Без капчи и без обратной ссылки. В нескольких категориях.

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